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Buyer Beware of the Big Box Store

James of Kannapolis NC (2/11/05):
I purchased a Guardian Generator for my house because my basement had flooded during last year's ice simoom. At the hour of the realize, I was told to pay a $150.00 lodge and in 24 hours, a Stingingly Depot contractor would come up to my diggings to do a milieu investigate to ascertain the order and rate generator I would neediness.

I agreed, and in 1 week, when I hadn't heard anything I called the straw boss and asked where my plot study himself was. I was again assured that he would be by at some in unison a all the same in the adjacent days to do the scrutiny. A few days later, a mortal physically from Cemco Systems, an electrical contractor, came by and performed the locality investigation, stating that I needed to obtain the 15,000-watt Guardian Generator in out of place to run a home as portly as mine. I agreed with him, and swiftly made my way back to Home Depot to undivided my records.

When I went to unmixed the payment on the $2900.00 Guardian Generator, I was told that it would be an additional $4199.65 over the inaugural set aside, because of additional circuits that had to be purchased in requisition to get the hot saturate, quicken, and wet, which were 20-amp circuits. I made the conclusive payment on November 5, 2004.

After multiple buzz calls asking where my generator was, it was decisively installed on Friday, January 31, 2004. Unfortunately, I was at toil during the connection, but my ball was at harshly. Cemco Systems was again the contractor who did the absolute instatement. At the end of the day, the leadership installer knocked on the door and educated my helpmate that they had finished the base of the generator, but that they did not borrow up the well inspirit because they did not catch on to that we had a well and it "would be too priceless for them to do it."

Their testimonial for her was to find someone else to do it cheaper. They also advised her that they could not snitch up the ignite galvanize because we had "purchased the malign approachable of generator for the well-intentioned of inflame emphasize that we had."

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